Customer Support Manager (Voice Account)
Our team is 100% remote and international. We value quality over quantity and are building a team who are motivated, skilled, and passionate about what they do.
We are currently seeking a highly qualified candidate to join our team for the role of Customer Service Manager.
SALARY: TBD
Key Responsibilities
- Manage and lead the call centre team to ensure optimal performance, providing coaching and training as necessary.
- Monitor and analyze call centre performance metrics and identify areas for improvement.
- Develop and implement policies and procedures to optimize call centre operations, ensuring that customer service standards are met.
- Liaise with other departments to ensure timely and effective resolution of customer inquiries and complaints.
Qualifications
- Schedule and assign tasks to ensure optimal use of resources.
- Knowledge of Filipino and English of a Native Speaker level
- Develop and maintain positive relationships with customers.
- Maintain and update call centre databases and systems.
- At least 5 years of progressive experience in a call centre management role.
- Bachelor’s degree in Business Administration or related field.
- Strong leadership and interpersonal skills.
- Excellent written and verbal communication skills.
- Knowledge of call centre technology and experience in implementing call centre systems.
Benefits
- Quarterly Performance Bonus
- Monthly Performance Bonus
- 13th Month Pay
- Health Insurance Reimbursement
- WFH Upgrade Allowance
- 15 Days Paid Time-Off
- 6 Company Wide Holidays
- 6 Country Holidays
- 100% Fully Remote
- 9AM-5PM CST
Apply for Position
Remote Work
Full-Time
Requires 2+ Years of Experience
We Build Global Ecommerce Brands
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Our Team Perks and Benefits
The foundation of our success.
Paid Time Off
We provide paid time off, sick leaves, and vacation days to use throughout the year.
Performance Bonuses
We recognize that hard work deserves a reward. We are proud to offer performance bonuses to every team member.
Health Insurance Reimbursement
We care about the health and wellness of our team and provide health insurance reimbursement, as part of our benefits.
Remote Working
Our team is 100% remote. This provides flexibility and convenience to work on your terms, at the comfort of your home.
Team Activities and More
Fun activities, team huddles, and company team building trips are just some of the things we offer throughout the year.
Performance Incentives
Paid
Time Off
Growth Opportunities
Professional Development
We Love What We Do
Our culture and energy are contagious. Some might say we are workaholics but we really just love what we do. We support personal and professional growth while working together to build something substantial - and doing it together.
I enjoy what I do everyday because...
Czarina
Chief Operating Officer
Since joining the company, there has been zero boring day. I really look forward to going to work because of the vision, culture, and team. I enjoy what I do everyday because my contribution impacts the lives of our customers, all over the world.
Great place to learn new things...
Paulina
Marketing Manager
With such a dynamic group of people and a variety of projects we work on, there is always something new to learn. It keeps you engaged, challenged, and always growing.
5 Continents. 7 Countries. A Global Workforce of Over 30
Our company has no boundaries. With our remote structure, we span across five continents and seven countries with a rapidly growing team.
Join Our Team
Interested in a new opportunity? We are always looking for talent to join our team, take a look at our open positions.
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