Customer Service Manager
Our team is 100% remote and international. We value quality over quantity and are building a team who are motivated, skilled, and passionate about what they do.
We are currently seeking a highly qualified candidate to join our team for the role of Customer Service Manager.
SALARY: TBD
Key Responsibilities
- Handle all customer support needs, answer live chats and calls, perform outbound calls, reply to customer tickets
- Ensure that customers receive exceptional customer service
- Process refunds, cancellations, and chargebacks timely
- Coordinate with our external partners
- Training and onboarding new hires within the Customer Support team
- Collaborate with teams and other departments to improve processes
- Contribute ideas, lead by example and embrace the team culture
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Supervise, mentor and develop Customer Support Specialists and nurture an environment where they can excel through encouragement and empowerment
Qualifications
- Proven working experience as a Customer Service Manager or Assistant Manager (+2 Years)
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Required: 2+ Years of Experience with Shopify
- Required: 2+ Years of Experience with Gorgias
- Required: 2+ Years of Experience with Amazon
- Preferred: 2+ Years of Experience with Cloudtalk
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Benefits
- Quarterly Performance Bonus
- Monthly Performance Bonus
- 13th Month Pay
- Health Insurance Reimbursement
- WFH Upgrade Allowance
- 15 Days Paid Time-Off
- 6 Company Wide Holidays
- 6 Country Holidays
- 100% Fully Remote
- 9AM-5PM CST
Apply for Position
Remote Work
Full-Time
Requires 2+ Years of Experience
We Build Global Ecommerce Brands
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Our Team Perks and Benefits
The foundation of our success.
Paid Time Off
We provide paid time off, sick leaves, and vacation days to use throughout the year.
Performance Bonuses
We recognize that hard work deserves a reward. We are proud to offer performance bonuses to every team member.
Health Insurance Reimbursement
We care about the health and wellness of our team and provide health insurance reimbursement, as part of our benefits.
Remote Working
Our team is 100% remote. This provides flexibility and convenience to work on your terms, at the comfort of your home.
Team Activities and More
Fun activities, team huddles, and company team building trips are just some of the things we offer throughout the year.
Performance Incentives
Paid
Time Off
Growth Opportunities
Professional Development
We Love What We Do
Our culture and energy are contagious. Some might say we are workaholics but we really just love what we do. We support personal and professional growth while working together to build something substantial - and doing it together.
I enjoy what I do everyday because...
Czarina
Chief Operating Officer
Since joining the company, there has been zero boring day. I really look forward to going to work because of the vision, culture, and team. I enjoy what I do everyday because my contribution impacts the lives of our customers, all over the world.
Great place to learn new things...
Paulina
Marketing Manager
With such a dynamic group of people and a variety of projects we work on, there is always something new to learn. It keeps you engaged, challenged, and always growing.
5 Continents. 7 Countries. A Global Workforce of Over 30
Our company has no boundaries. With our remote structure, we span across five continents and seven countries with a rapidly growing team.
Join Our Team
Interested in a new opportunity? We are always looking for talent to join our team, take a look at our open positions.
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